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RentPick.com - Frequently Asked Questions

User Information:

1.      Why am I being asked to Register or Enter Email when going from General Search to Detail Search?

It is mandatory for users to enter an Email ID to check detail information about a property.

2.       How does your Privacy Policy work?

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Rentpick.com. For more information, please go to: http://www.rentpick.com/privacy-policy.html?id=111

 

3.    What do you do with my information?

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Rentpick.com .For more information go to : http://www.rentpick.com/privacy-policy.html?id=111

 

4.     Do you share my email?

We never share your information with any third party. 
 For more information go to: http://www.rentpick.com/privacy-policy.html

5.     Why am I receiving emails for new listings?  How can I stop this?

You can unsubscribe your email by clicking the Unsubscribe link.

Advertiser:

6.      Why does the advertisement I posted say Status is Not Yet Active?

Your advertisement is not yet approved. When you submit an advertisement, it is requires an approval by the administrator, then it will be visible.

7.    How long does the advertisement take to show?

Usually it’s verified within 15 minutes. (If the advertisement is not done properly, then it will take more time.)

8.    After how many days of expiration of an advertisement will it get deleted from database?

After three months from the expiration date, the advertisement will get deleted permanently from our database.

9.    If my account expired what I can do?

Logon to your account and from the Dashboard, you can see the alert or expired account. Once you re-charge the account, it will be active again.

10.             How I can stop my Auto Pay?

Call Customer Support or send an email to support@rentpick.com. Reference your 
Account #, Name and your contact number and we will call you back and stop the 
Auto Payment.

11.             How can I start my Auto Pay?

By default, when you buy a package Auto Pay is selected. If you initially opt out for Auto Pay, go to the package, Edit and select the Auto Pay check box.

12.             How can I upgrade my account?

Login to your account then go to the DASHBOARD. Click the Upgrade link next to each package and select the upgrade package.

13.             How I can downgrade my account?

At this time, you cannot downgrade an active account.

14.             Why is Downgrade Account telling me I can’t downgrade it?

At this time, you cannot downgrade an active account.

15.             How I can I add a new advertisement?

Go to any of the pages on the top menu and you will see a button “Advertise Here”. Click the button then select the respective vertical (For Rent/For Sale/New homes etc.) Select the package type and follow the instructions 
http://youtu.be/VLoZBXnHsIE?t=1m47s

 

16.             Where can I get a Discount Code?

Discount Coupons are seasonal offers emailed to customers from time to time.  Please be sure to check your email on a regular basis.

 

17.             I received a discount code how can I use it?

 When you buy a new package or upgrade a package, before you check out, it will ask you for the coupon code. Enter the code into the box, and if the coupon is valid it will deduct the coupon amount. http://youtu.be/VLoZBXnHsIE?t=1m47s

18. Why is my discount code saying it’s expired?

Each discount code comes with an expiration date.  If the coupon is passed the expiration date, you will be notified the code has expired and the discount will not be applied.

19. How can I request a grace period?

Send an email to support@rentpick.com and explain why you deserve a grace period.

20.   How can I upgrade an expired account?

You just need to renew the account and during the renewal process, you can upgrade or buy any package you want.

21.   How can I advertise a banner?

Please send us an email which and we will contact you support@rentpick.com.

22.     How can I see the people who have contacted me?

Login to your account, and then go to the DASHBOARD. Click Customer Request Report from the left hand banner or Listing Activity at the top, then Report. Select the respective advertisement type FOR RENT/FOR SALE /NEW HOMES etc. Then select the “Contact US” Report.
http://youtu.be/GnvVDIqo7QQ

23.    How can I receive SMS message alerts from rentpick.com to my phone?

At present, this is not available.

24.    How can I Upload/Update my inventory?

Login and go to the Dashboard. Select MY LISTINGS (EDIT LISTINGS) and select the advertisement type FOR RENT/FOR SALE etc., then go to the particular listing and download the sample form and upload the content.

25.   Why don’t I have access to upload Inventory?

Your package may not have the option to upload inventory.

26.     How can l see my Inventory status?

Go to the Detail page of a particular listing and click on the Availability. Here you can see current inventory status for inventory.

27.    How can I upload a Scrollbar image?

For a new listing, this comes in the form Upload Photo (Form # 4).
Go to the Dashboard, then Select My Listing on the left hand side. Select listing type FOR RENT /FOR SALE etc., then edit the listing form Upload Photo Score image (Form #4).

31. How can I upgrade a banner?

To upgrade or change a banner, send an email to support@rentpick.com. Please make sure to mention your company name and contact number.

32.             How Can I Add/Modify/Edit an offer?

You can modify and edit an offer by (1.) Login to your Dashboard (2.) Click My Listing on the left hand side (3.) Select Listing type FOR RENT/FOR SALE etc. (4) Go to form point #7 Advertiser info, then update the content. For a New Advertisement, add this content in form point #7 Advertiser info, then update the content.

33.      How can I deactivate the advertisement?

Send an email to support@rentpick.com. Please make sure to mention your company name and contact number.

34.      How can I delete the advertisement?

Send an email to support@rentpick.com. Please make sure to mention your company name and contact number.

35.     How can I assign a new email ID? Where I will receive the email?

1. Login to your Account 2. Go to the Dashboard 3. On the left hand side, Click Assign Email 4 Select Vertical, then assign an email by clicking the Assign Email button.

36.      How can I manage my email?

1. Login to your Account 2.Go to the Dashboard 3. On the left hand side Click Add/Update Email.

37.       How can I Add/Update/Delete a video, images or content for an existing advertisement?

For Existing Listing: 
(1). Login to your Dashboard (2.) Click My Listings on the left hand side (3.) Select Listing type FOR RENT/FOR SALE etc. (4) Go to form point #5 to change video, images or content.
For New Advertising add this content in form point #5 and upload video, images or content.

39. How can I have my advertisement show immediately?

After you upload the image, call or send an email to Support@rentpick.com. Make sure to give the Property name and ID.

40.             How I can add a new offer?

You can modify and edit an offer by (1). Login to your Dashboard (2.) Click My Listings on the left hand side (3.) Select Listing type FOR/FOR SALE etc. (4) Go to form point #7 Advertiser info, then update the content.
For New Advertising add this content to form point #7 Advertiser, info then update the content.

41.       Why is my banner or offer not showing in the search or detail?

Your selected package may not show this information.

42.      What is your refund policy?

Please follow the Refund policy link.

43.     Why I am banned?

A customer can be banned for violating the policies of RENTPICK.COM. For more information, go to following link      ADD LINK        or contact support@rentpick.com.

44.      How can I avoid policy violation?

Please go to the Policy link to read about our policies.  If you have further questions, send an email to support@rentpickcom. If you have violated any policy, please be honest and inform support@rentpick.com. Our management team will then decide what action to take to avoid you from getting banned.

45.       How can I contact support after hours?

Email : support@rentpick.com


Payment Information

46.             How can I change my credit card information?

(1.) Login to your Dashboard (2.) Click Modify CC & Auto Pay at the left hand side (3.) Select the credit card from the list and edit the CC info.

47.             How can I change my billing address?

(1.) Login to your Dashboard (2.)Click Modify CC & Auto Pay at the left hand side (3.) Select the credit card from the list and edit your billing address.

48.             How can I change my Auto Pay credit card information?

(1.) Login to your Dashboard (2.)Click Modify CC & Auto Pay at the left hand side (3.) Select the credit card in list and edit the CC info.

49.             How can I see my charges?

(1.) Login to your Dashboard (2.) At the top click on Transaction Report. In the Dashboard you will see latest 5 transactions. To see further, click the Complete Report Button. 
Report

50.             Where I can see the Contact Us report?

(1.) Login to your Dashboard (2.) In Dashboard select from the left menu Customer Request Report then select the Listing Link and check under the listing reports  (3.)Under User Activity Statistics in the Dashboard

52. Where I can see the Banner report

(1.) Login to your Dashboard (2.)Under User Activity Statistics in the Dashboard in the Dashboard IMAGE

54. Why can't I see a Land inventory report?

Land won't show inventory.

55.             Why can't I upload inventory for land?

This is not an available option.

56.             Why can't I see the Scrollbar report?

(1.) Login to your Dashboard (2.) Either you can go to top menu All Activity Report then select the respective link for Listing (For link/For Rent) and then you can see Scroll report for listings 3.) Also in the DASHBOARD body you can go to “User Activity in the DASHBOARD BODY
For New Advertising add this content to form point #7 Advertiser info then update the content.